My Smartboard is not working…

SMART BOARD HAS RED LIGHT:
A red light indicates that the board is not correctly connected to the computer.  First check all cables to and from the smartboard.   If you do not have a loose connection, reach directly behind the light and press and hold the RESET button on the Controller.   If that does not resolve the issue, then please put in a webdesk ticket.

SMART BOARD HAS GREEN FLASHING LIGHT:
A Green flashing light usually indicates a software issue.  First, reach directly behind the light and press and hold the RESET button on the Controller.  If that does not resolve the issue, then click on START, MY COMPUTER, C DRIVE, PROGRAM FILES (or PROGRAM FILES (x86), SMART TECHNOLOGIES, EDUCATION SOFTWARE then find and double click on SmartFirmwareUpdater.exe.   If that does not resolve the issue, then please put in a webdesk ticket.

SMART BOARD HAS GREEN LIGHT:
A Green light usually indicates that the hardware and software are working properly.   So, go ahead and put in a webdesk ticket so that we can come and troubleshoot the issue.